Returns & Exchanges

At WLMOUSE, we stand by the quality of our high-performance peripherals and offer a 15-day return window for items in original condition. If you are not completely satisfied with your purchase, our streamlined process ensures a quick resolution for your gaming setup.

Return Process

• 1.
  Initiate Your Request

  Contact our support team with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare the Package

  Securely pack the device in its original packaging, ensuring all accessories, cables, and extra skates are included to qualify for a full refund.

• 3.
  Ship to Service Center

  Affix the provided return label or ship the package to our designated inspection facility using a tracked shipping service.

• 4.
  Inspection and Refund

  Once our technicians verify the hardware's condition, your refund or exchange will be processed within 5-7 business days to your original payment method.