Frequently Asked Questions
Everything you need to know about your WLmouse experience.
What is the typical shipping timeframe for my order?
Orders are typically processed within 1-3 business days. International shipping generally takes 7-14 business days depending on your location and selected courier.
Do you offer firmware updates for your gaming mice?
Yes, we regularly release firmware updates to optimize sensor performance and battery life. You can download the latest drivers and firmware directly from our official support page.
What is the return policy for WLmouse products?
We offer a 14-day return policy for items in their original packaging and unused condition. Please contact our support team to initiate a Return Merchandise Authorization (RMA).
How long does the battery last on wireless models?
Our high-performance wireless mice are designed to last up to 70 hours on a single charge at a 1000Hz polling rate. Battery life may vary based on polling rate settings and RGB usage.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure and seamless checkout experience.
Does my WLmouse come with a warranty?
Every WLmouse product comes with a 1-year limited hardware warranty covering manufacturing defects and hardware failures under normal use conditions.